IWA deposit and guarantee protection

Deposit and Guarantee Insurance

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Deposit and Guarantee Insurance

peace of mind

OUR CUSTOMER CARE GUIDE

your concerns answered

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Deposit Protection
and a Guarantee

Deposit Protection and a Guarantee

What would you do if the supplier of your home improvement products

went out of business having taken your deposit or leaving you with a worthless guarantee?


What would you do if the supplier of your home improvement products went out of business having taken your deposit or leaving you with a worthless guarantee?

Good companies as well as bad ones go out of business for a variety of reasons. IWA administers a scheme underwritten by FCA authorised insurers.

Work carried out by IWA approved companies can have the benefit of Protection and a Guarantee Insurance for up to 10 years.

All policies are

covered

by the Financial Services Compensation Scheme (FSCS).

Who are IWA?

Since 1985 IWA has been one of the leading organisations in the U.K. to administer Deposit

Protection and Guarantee Insurance to consumers within the home improvement market.

How does the Deposit Protection work?

At the time of

paying

a deposit you

should

be

issued

with a Deposit Protection certificate from IWA.

This document will protect your deposit, prior to the commencement of the contract for up to 25% of the contract value, subject to the terms and conditions on the certificate.

Without a policy your deposit is not

protected

(No cover is

provided

where planning permission has not been

granted.

No cover is

provided

if you do not have a written contract for full works to be

carried

out by the member company.)

How does the Guarantee Insurance work?

Once your contract

has

been

completed

to your satisfaction and you have paid the IWA approved company the balance in full, your IWA Guarantee Insurance will commence.

You may register your satisfaction by completing the tear off slip on the policy and return it to IWA.

Your contract

be

will

insured

for a period of up to ten years and is underwritten by FCA

authorised

Insurers, subject to the terms and conditions on the Certificate.

Without a policy your guarantee is not

insured.

Deposit Protection and a Guarantee he policy will not exceed the guarantee terms & conditions provided by the member company.

The policy will not cover any service or maintenance agreement of any kind including the service of a system for the extension of guarantee.

by the member company whether undertaken before or after the member has cease to trade.

If you were not

issued

a policy by direct from IWA then you do not have cover. You may contact IWA.

to discuss this matter further but the provision of a policy is subject to terms and conditions.

For further information regarding the T&C’s please contact IWA. 

WARNING

NO deposit

should

ever be

paid

to a company without having

been

given

a contract for the full works to be

completed, Deposit Protection and a Guarantee .

to which the deposit applies.

It is important that you are

issued

with the relevant certificates to protect your deposit and your guarantee.

In the event of an insurance claim refer to the Certificate for the procedure.

If you have not

been

issued

with a policy you do not have insurance cover.

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